Volunteer Income Tax Assistance


2021 VITA Season Results

Returns Filed: 1,367
Refunds: $1,814,535
Fees Saved: $474,349
Total Money Back: $2,288,884

AUGUST 1, 2021. NOTE: Delays of refunds by the IRS are occurring; your patience is needed.

Due to the current circumstances, refunds could take four to six months. 


Review your Withholding by looking at your paycheck and be sure a minimum of 12-15% is being taken out for taxes. Your employer/HR can provide you a new W4 to update your withholding. 



1. Self file for free 

2. File your taxes with a virtual tax preparer 


The Volunteer Income Tax Assistance (VITA) program offers free tax help to households that earned $66,000 or less in the previous year. VITA is a financial stability initiative of the United Way of Rutherford and Cannon Counties.

At VITA Sites, IRS-certified United Way volunteers provide free, basic income tax return preparation with electronic filing to qualified individuals.

In 2020, VITA volunteers helped file over 1,000 returns, resulting in an economic impact of over $1.8 million.

27 Volunteers worked over the course of 1,696 hours to make this possible!
A special thanks to MTSU Accounting Department, State Farm, and individuals who participated. Also, a special thank you to City of Murfreesboro Parks and Recreation (Patterson Park), La Vergne Public Library, and the Town of Smyrna for their partnership and donation of space for the VITA program this season. 
Want to help grow the VITA program? Contact Debbie Curtis at United Way of Rutherford and Cannon Counties:
  • Become a Greeter or other roles available January - May 2022
  • Help recruit new volunteers
  • Spread the word about VITA

We need additional spaces in Rutherford County to grow!

"As of August 1, 2021, millions of returns remain backlogged in IRS functions, including: 

  • 8.8 million returns in IRS Error Resolution System (ERs);
  • 15.8 million 2019 and 2020 paper returns; and
  • 5.5 million returns with processing errors or suspected identity theft issues requiring responses from taxpayers.

This means the IRS is now holding over 30 million returns in total for manual processing, delaying millions of taxpayers from receiving their much-needed refunds during this difficult economic time."

The Earned Income Tax Credit (EITC) helps working families in our community keep more of their hard-earned income and pay for things like childcare, groceries, and car repairs to get to work. One in five who are eligible for the EITC are leaving money on the table – money that can make a big difference in paying bills and putting food on the table. Households earning $66,000 or less can file their taxes for free at a VITA site during tax season or utilize MyFreeTaxes.com.

Here’s why taxpayers should have an IRS online account

An IRS online account is an safe an easy way for individual taxpayers to view specific details about their federal tax account. Here are some of the benefits and features of this online system.

Taxpayers can view:

  • Their payoff amount, which is updated for the current day.
  • The balance for each tax year for which they owe taxes.
  • Their payment history.
  • Key information from the their most current tax return as originally filed.
  • Payment plan details if they have one.
  • Digital copies of select IRS notices.
  • Economic Impact Payments if they received any.
  • Their address on file.

After viewing their information, a taxpayer can:

  • Select an electronic payment option.
  • Set up an online payment agreement.
  • Go directly to Get Transcript.

New authorization feature

The new the “authorization” option in Online Account allows taxpayers to control who can represent them before the IRS or view their tax records. They can also approve and electronically sign Power of Attorney and Tax Information Authorization requests from their tax professional.

Taxpayer’s balance will update no more than once every 24 hours, usually overnight. Taxpayers should also allow 1 to 3 weeks for payments to show up in the payment history.

To access their information online, taxpayers must register through Secure Access. This is the agency’s two-factor authentication process that protects personal info. Taxpayers can review the Secure Access page process prior to starting registration.

Click here to access a pdf on The Advance Child Tax Credit Payments.

Advance Child Tax Credit Picture Penguin